Food & Beverage

If there's one place members expect superior service from their club, it's the dining room. Cater to all their needs, from a seven-course gourmet dinner to an afternoon stop at the snack bar, with csg's Food & Beverage. Customized point-of-sale touchscreens and quick access to member information, including specific preferences, ensure your staff will deliver the five star service that members expect.

FEATURES & BENEFITS

Customization

Establish all relevant areas of operation with custom room & table layouts. Track unlimited profit centers by room location, time of day or table numbers. Establish all related menus and prices, with colors and graphics to expedite entry. Link to modifiers and preparation instructions, directed to the related prep locations. Handles daily specials, custom orders, split items, multiple tenders – whatever your facility may need for efficient operation.

Analysis

Tracks 86 items, as well as daily specials. Look up recipes and nutritional information direct from the POS. Checks may be re-opened, edited or reviewed by Management after closing by Server. Track promotional items, incentives and commissions. Keep your servers current with email messages, as well as provide up-sell messages to help promote special items or initiatives.

Service – Members

Servers may view member photo, signature, demographics and preferences, minimum balances, etc. on-demand. Multiple pricing levels are available, including Happy Hour and Two-for-One specials. Servers may enter up to 99 guests per check, with any combination of receipt presentation and tender of the items recorded. Servers may easily split a single item across multiple guests, and quickly re-order selected items on the open check. FB POS automatically calculates Service Charge or Additional Gratuity, with options for varying rates by Membership type.

Reporting

On-demand graphical reports of sales and labor are available for any time period throughout the day. Report on employee time clock, sales reports by item or category (daily, weekly, by period), sales by volume, by member, by profit center, by time period – with direct export to Microsoft Excel for further analysis.

Service – Staff

Easily add or revise menu items, with appropriate modifiers and print locations. Servers may open a check in one location, add additional guests, and transfer it to another as members move about. Managers may re-assign open checks from one server to another. Provides for rapid service mode for bar, beverage entry and supports member card and employee card swipes for speed and accuracy. Automatic printer re-direction is supported, as well as credit card authorization at the point of tender.

Integration

Servers view related member demographics and preferences; POS transactions post directly to the members’ accounts in Accounts Receivable; tips and gratuities are tracked and reported, and may flow directly to Payroll. Time entries per pay period may flow directly to Payroll. Check details from related member charges appear via the CHO E3 web statement online, so members can view their activity in detail and reconcile their POS tickets. Automatic credit card verification available.

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